Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. 2. Give the key packet to the guest and point them to the elevator. New York Times, and/or USA Today plus a local newspaper, A communication earpiece, a pen, or a pencil, A communication earpiece, a pen, a pencil, or a cigarette, Stand near your co-workers, so that you can communicate easily, Turn your back to guests if you are talking to a co-worker, so that they do not hear your conversation, Be located in visible sections or spread out to assist guests, rather than huddled together talking, “Please”, “thank you” and "may I suggest", “Please”, “thank you” and "hey, how are you? Save. Guest History Database Walking the Guest 8. Vocabulary.com. Spend the entire shift on Facebook. Give the key packet to the Bell Person and tell them to have a nice stay, Introduce the guest to Bell Person and inform Bell Person of guest’s surname and tell the guest that the key packet will be given to the Bell Person so he/she can escort the guest to their room, Don’t mention anything to the guest about the bell person, we don’t want them to think that we are unprepared, Hand all the registration materials and key packet to the guest, offer to call a bell person, and give them directions to their room, Hand all the registration materials and key packet to the guest and offer to call a bell person, Room rate via collateral given to guest, or by guest initials by room rate on registration card. Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! Quiz & Worksheet Goals Take the quiz … Trivia Quiz, Front Desk Operations Questions! If your answer is yes, then this quiz if is for you. Trivia Quiz quiz which has been attempted 3562 times by avid quiz takers. Which Harry Potter Hogwarts House Do You Belong To Quiz! For a group check-in or during peak check-in times, additional staff needs to be deployed to tag luggage which must then be delivered to the room within ___ minutes. A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. B. Also, ask for a photo ID. Need to be in the top .0005% of the search to be listed in the top few. ", Seek to first understand, then to be understood and reflect statements and feelings back to guest, Follow through with the resolution (the guest should not be passed off onto another employee), Make a follow up call to guest to confirm that concerns expressed were resolved to the guest’s satisfaction, Removing question excerpt is a premium feature. How does a desk assistant answer the phone at the front desk? Return to quiz Front Desk by Kelly Yang. Dear Readers, Welcome to Front Desk Objective Questions and Answers have been designed specially to get you acquainted with the nature of questions you may encounter during your Job interview for the subject of Front Desk Multiple choice Questions.These Objective type Front Desk are very … The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Determine which chapters, themes and styles you already know and what you need to study for your upcoming essay, midterm, or final exam. Guest without reservations needing rooms Walk-ins How many minutes should it take to process a reservation? Front-desk quiz: Test your medical knowledge answer 6C. Share. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. She doesn’t have a dog. International Marketing Practice Exam Questions! Expected Arrivals IT packages Meta-Search Technology Early Arrivals 9. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. Front desk agents have many duties as the face of a hotel's lobby. Take Now! Meet the Characters Hank Lupe José Mr. Tang Mia Mrs. Tang Mr. Yao Jason The Motel Character illustrations © 2018 by Maike Plenzke Reservations created as House Accounts deduct from your … If you receive a call while at the front desk, what should you do? What must be included during the check-in greeting? Can You Pass This Basic World History Quiz? Can you talk about a time when you had to handle a customer who was upset? English. QUIZ NEW SUPER DRAFT. How about right here? What newspapers must be available at the front desk? Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. Front-desk quiz: Test your medical knowledge answer 6C. Put your knowledge to the test by having a go at our challenging Receptionist quiz. This module is packed with content to bring you and your practice […] Edward Rodriguez 2021-02-21T19:01:23+00:00 February 21st, 2021 | Media Room | 1. Choose from 500 different sets of front desk flashcards on Quizlet. Also explore over 14 similar quizzes in this category. Edit. It is a simple set of questions therefore it will be easy to answer. Nine-year-old Mia Tang’s immigrant Chinese parents manage the Calivista Motel... read more. The questions focus on policies and procedures followed by … Front Desk - 327684 Practice Tests 2019, Front Desk technical Practice questions, Front Desk tutorials practice questions and explanations. Tell the guest the total amount that they will be charged for their stay. This quiz is timed. In order to understand the role of a Power CA, it is important to understand the Chiropractic profession and its history. The hotel front desk clerk … you special price room rates if you don’t ask. Safemark The hotel guest The general manager The hotel. Which Harry Potter Hogwarts House Do You Belong To Quiz. Spend the entire … What should you do if you have a guest that lost their room key? If the guest room is not ready at the time of check-in, you should do all of the following, EXCEPT: Which of the following is an example of the correct way to end the check-in process? How many times must the guest’s surname be used during check-in? Trivia Quiz, Marketing Planning Quiz Questions! Take the free quiz now! Where to begin? * Both take walk-ins. A key function of the front desk is to verify Reframe the Concept of a Visit A key function of the front desk is to verify insurance at every visit & educate patients about the CHC’s patient policies Schedule visits to include 15 minutes up front for the patient to check in Create private spaces where front desk staff can A. You are also able to Trivia Quiz. Together, Mia and her family strive to make a better life for themselves — and for other immigrants in their community. SitemapCopyright © 2005 - 2021 ProProfs.com. Marketing Chapter Multiple Choice Quiz Questions! September 1, 2010. Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. What are the appropriate things to say to guests? All of the following are typically found in a front office information directory except: Can you process a single site's meter read inside the Reservation Screen? 2191 plays. The answer is endofloxacin. She doesn’t live in a house like her friends. Its operations and responsibilities are topics on the quiz. Let me know if you have any questions.”, Open the interaction with eye contact, a smile, and greeting, Use a clear, pleasant, and energetic tone of voice, Make a discreet inquiry about the guest’s satisfaction with their stay. What must you do when offering newspapers to guests? What type of pen should you provide to the guest during check-in? Assessments like these are an excellent way for you to find out if you are ready for the real ones. Ask the guest if he/she would like to review, or has reviewed, the bill before final bill is presented. Hotel sets up and sells own package to individuals. What should I do during my shift? It’s based on our hotel vocabulary page , part of the EnglishClub English for Work series. Guests should wait less than ___ minutes if they are waiting in line. Is there anything else I can assist you with?”, “Have a nice stay. World's Hardest Science Quiz You'll Ever Take. Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting, and shake the guests' hand. Ask the guest for the name on the room, the room number, and the room rate. The check-in must be completed within ____ minutes. a. https://quizizz.com/admin/quiz/5d9ddd24991b4f001e764e11/front-desk You need to summon additional staff members if there are more than ___ guests waiting in line/queue. What is NOT necessary to verify during check-in? Make a discreet inquiry about any charges (such as breakfast or a final phone call) that may not be posted yet. 5. The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Your certainty levels at your front desk will be a direct reflection on practice numbers. Someone must always be at the point facing forward. Which of the following is NOT necessary when opening the interaction for check-out? Welcome to RMS: Front Office Operations Quiz. Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: How have you managed high-stress situations in previous jobs? Trivia Quiz. Trivia Quiz. September 1, 2010. a year ago. wouldn't offerwon't offer - Conditional Sentence Type 1 Quiz Which Naruto Character Are You Most Like? Continental Plan include Lunch & Breakfast. 80% of web visits start in a search engine. Front-desk quiz: Test your medical knowledge answer 2D. When taking a message, it is important to repeat the message or phone number back to the caller to be sure that the information to be delivered is correct. Provide the guest with alternatives such as spa or other activities if arrival is before guaranteed check-in time. Is there anything else I can assist you with?”, “Thank you for choosing to stay with us. 6) C–Incorrect. Do you consider yourself a knowledgeable person and that you are savvy with front office security? The lobby Manager represents the Housekeeping throughout the day. Determine the best options for the guest based on empathic listening. What must be included during the check-in greeting? Trivia Quiz, What Do You Know About Damiani Jewellery? Finding a good system for prioritizing their tasks is integral to keeping up with work, so asking about how they plan to handle this is a good way to gauge a candidate's ability for the position. jacksonpartridge511. Sales Quiz On Selling Techniques: Trivia! Special price room rates if you don ’ t live in a medical.! Is very important that each guests ' stay is properly coded at check-in for taking some of search... The following persons should be: what types of objects can we have behind our ears safemark hotel... 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