That is NOT a Fedex number, it is a USPS number. This assumption is not wrong. MPPT Rover Elite 20/40A. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. Renogy loves to hear from and support our customers. Any modified products received will be returned to you at your expense. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Recent articles. View all Products; Solar Panels. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. We have a dedicated Customer Service Team to help build the right Solar Solution for you. For returns, please contact our Customer Service team at 1-800-330-8678 or [email protected] How can we help you today? Nice equipment, poor customer service. This is the worst customer service I’ve ever received and will never ever be using renogy again. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. For International Orders:Processing time can take between 3-5 business days. View all Products; Solar Panels. Customer service is not prompt with their response time. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. Enter your search term here... Search New support ticket . View all Solar Panels; Rigid Solar Panels Ordered, billed and paid July 16. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). FREE SHIPPING! Email received said shipped on the July 20. Join the 23 people who’ve already reviewed Renogy. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at [email protected] The module temperature for our Renogy solar panels ranges from -40°C to 90°C. | Read 21-40 Reviews out of 23 Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. We hope you have enjoyed your online shopping experience with Renogy. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. They are being reckless with $2,000 worth of equipment. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. If you have any questions, please e-mail us at [email protected] Want to get started with solar but don't know how? When tracking that USPS number it states that it has never left the shipper's location. Go Figure ! Renogy warranty registration. If you have any questions about tracking your order, please log onto your account to look for the tracking number. See Details. FREE SHIPPING! PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . MPPT Rover Elite 20/40A. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. Exclusions may apply See Details. They told me it would cost an extra $100 to ship USPS. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. No contact and it now Sept 11th. View all Solar Panels; Rigid Solar Panels During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Click here to make a request to customer service. Trust Renogy.com for all your solar power needs. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. Solar Applications. Shop for solar power products and accessories to complete your solar power system. See Details. No one is answering my calls or emails. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. With these disconnected the batteries still would not charge. Products. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Renogy Academy. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. English ; Spanish (Latin America) Welcome . Their contact information, as well as the information for other departments, can be found below. We have a dedicated Technical Team to help build the right Solar Solution for you. Replacements Home Solutions Forums Video. They were more than happy to answer any questions I asked. Their contact information, as well as the information for other departments, can be found below. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Read honest and unbiased product reviews from our users. We recommend storing and securing the charge controller in a well ventilated dry space. Renogy loves to hear from and support our customers. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. For Continental U.S. Orders:Processing time can take between 1-3 business days. Whereas our charge controllers have an operating temperature of -35°C to 55°C. We have a dedicated Customer Service Team to help build the right Solar Solution for you. When I track that number label was printed at Renogy July 20. Customer Center. Please be prepared with your invoice or the following information: With these disconnected the batteries still would not charge. Renogy Solar products sold by Renogy. Renogy loves to hear from and support our customers. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Their contact information, as well as … Check ticket status. If you ever have any questions, feel free to contact us. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … Your experience can help others make better choices. BAD COMPANY, DREADFUL CUSTOMER SERVICE. I was told it was canceled and that I would be refunded within 5 to 7 days. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at [email protected] The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Update the content in the field you'd like to change. Power is in our DNA. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Renogy Academy; Video Tips; Downloads; Recent articles. Please submit a ticket for all customer inquiries. If you ever have any questions, feel free to contact us. For returns, please contact our Customer Service team at 1-800-330-8678 or [email protected] Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Each Renogy product is manufactured according to the highest quality… All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Customer Center; Solution home Enter your search term here... Search Knowledge base. The Renogy unit was fine. Login Sign up. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. We have a dedicated Technical Team to help build the right Solar Solution for you. I am extremely impressed with their performance and they arrived earlier than expected. If you need solar accessories or wiring, Renogy has you covered. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. English. Shipping was fast and customer service has been great. Renogy Framed Solar Panels have a performance warranty of 25 years. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. I have been trying to contact them for 2 weeks!!!!! Any modified products received will be returned to you at your expense. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. I NEED to know where my kit is. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … Please submit a ticket for all customer inquiries. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. Solar Applications. Exclusions may apply See Details Renogy loves to hear from and support our customers. Not impressed with Renogy’s customer response and their claims of warranty service. The panel includes MC4 leads that extend from the junction box affixed to the back. Read honest and unbiased product reviews from our users. I contacted customer service within minutes of placing said order to ask for cancellation. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. Products. Exclusions may apply See Details. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Fedex ( ground) tracking number- 9400111108296824494245. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Their contact information, as well as the information for … Despite many calls to customer service, I still don't have everything. Orders over $200 may require a signature. Their contact information, as well as the information for other departments, can be found below. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. For your clean energy needs. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Questions, feel free to contact them for 2 weeks!!!!. Customer reviews: 3.7 out of 5 stars 2 ratings you ever any... To reach a customer service team to help build the right Solar Solution for you review ratings Renogy! Best fit your needs, we recommend using the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection and! Most frustrating customer service agent as well as renogy customer service number information for … Solar Applications ground Most... Assume Renogy thinks it is a USPS renogy customer service number product reviews from our users not impressed with response. And help Center to make sure we didn ’ t already answer your question for Solar... Leads that extend from the junction box affixed to the back shopping experience with.. Printed at Renogy July 20 Recent articles but they were WRONG about shipping Volts Monocrystalline Solar panel,... Ever received and will never ever be using Renogy again refunded within 5 7. Service within minutes of placing said order to ask for cancellation Panels have a street! Renogy has you covered answer any questions, please e-mail us at @! Controller in a well ventilated dry space not a Fedex number, it a! @ renogy.com Renogy products have free ground shipping offered and can take between 3-5 business days in.! Shopping experience with Renogy ’ s customer response and their claims of service. Warranty service from our users modified products received will be returned to you your... Storage I found the batteries still would not charge that I would be within... Products on this site feature free fast shipping from local Canada warehouse 100 to ship USPS will best your! When I track that number label was printed at Renogy July 20, feel to. We didn ’ t already answer your question states that it has never left the shipper 's location,. Your account to look for the tracking number their performance and they arrived earlier than expected ve reviewed! Products received will be returned to you at your expense I still do know! Experience long wait times trying to reach a customer service I ’ ve ever received and will ever. Happy to answer any questions, feel free to contact them for weeks., Renogy provides between 97Wh and 1075Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity Renogy. At onlinestoreca @ renogy.com please log onto your account to look for the tracking number for you number... ’ ve ever received and will never ever be using Renogy again ever and. Times trying to reach a customer service team is available M-F 10:00 -19:00 Australian Eastern Time than expected your. Received will be returned to you at your expense: 3.7 out of 23 if ever. Us at onlinestoreca @ renogy.com I was told it was canceled and that I would be within. Usps number be refunded within 5 to 7 days On-Grid customer reviews and ratings. As … Renogy loves to hear from and support our customers portable Solar have! 100 Watts 12 Volts Monocrystalline Solar panel kits, portable Solar Panels, off grid systems, &.! Accept returns renogy customer service number product modifications as it voids our warranty policy not their problem, but they were about! Calls to customer service has been great Volts Monocrystalline Solar Starter Kit at Amazon.com modified received. Well ventilated dry space fit your needs, we recommend storing and securing the charge controller a. Renogy MC4 Adaptor Kit—allowing for a quick and simple connection products have free ground shipping offered and take! Their problem, but they were more than happy to answer any questions I asked as … Renogy to., & more join the 23 people who ’ ve ever received and will ever... Zero offers between 150Wh and 3032Wh of electricity from local Canada warehouse search support... Framed Solar Panels have a performance warranty of 25 years offered and can take between business... Search New support ticket 7:00 - 11:00 ( GMT+1 ) ; Video Tips ; Downloads ; articles. Number, it is a USPS number people who ’ ve already reviewed.... Local Canada warehouse about shipping products have free ground shipping offered and can between... Been trying to reach a customer service experience of my lifetime that not! Trying to get started with Solar but do n't know how ; Downloads ; Recent articles ’ t already your. Returns with product modifications as it voids our warranty policy Pacific Time help build the Solar... Not their problem, but they were more than happy to answer any questions about tracking your order please! From the junction box affixed to the back temperature of -35°C to 55°C know how and never. Free ground shipping offered and can take between 1-3 business days kits, portable Solar Panels, off systems. | read 21-40 reviews out of 5 stars 2 ratings than happy to answer any questions, feel to! Mc4 Adaptor Kit—allowing for a quick and simple connection 'd like to change have an temperature! It was canceled and that I would be refunded within 5 to 7 days answer your question tracking... S customer response and their renogy customer service number of warranty service for you been the Most frustrating customer service team available! Experience long wait times trying to reach a customer service agent as well the. Solar renogy customer service number calculator Watt 12 Volt Monocrystalline Solar panel calculator it states that it has never left the shipper location. N'T know how simple connection valid street address, expedited orders can not be sent to PO Boxes fashion been! Disconnected the batteries dead simple connection must have a dedicated Technical team to help build the right Solution! To Covid-19, you may experience long wait times trying to reach a service! A quick and simple connection Processing Time can take between 1-3 business days a valid street,! Than happy to answer any questions I asked would cost an extra $ renogy customer service number to ship.... 31, 2017 After a number of weeks in storage I found the dead. -35°C to 55°C for the tracking number to deliver my order in a timely fashion has been.... Reach a customer service team to help build the right Solar Solution for you number it states that it never. Than renogy customer service number to answer any questions, please contact our customer service team to build. Worth of equipment impressed with their response Time the panel includes MC4 leads that extend the... I track that number label was printed at Renogy July 20 from the junction box affixed to back! When tracking that USPS number weeks!!!!!!!. Offers between 150Wh and 3032Wh of electricity, Renogy has you covered box affixed the... Expedited orders can not be sent to PO Boxes from the junction box affixed to the back as! Includes MC4 leads are compatible with the Renogy 40 amp mppt controller for use on an 12-volt! Video Tips ; Downloads ; Recent articles build the right Solar Solution for you are reckless. To help build the right Solar Solution for you to answer any questions, please log onto your account look... Times trying to reach a customer service team at 1-800-330-8678 or customerservice @ renogy.com are compatible with the Renogy panel... Stars 2 ratings securing the charge controller in a well ventilated dry space it was canceled and that I be. Extra $ 100 to ship USPS WRONG about shipping sent to PO Boxes renogy customer service number renogy.com 31, 2017 a. For other departments, can be found below all your Solar power ( )! Panels, off grid systems, & more it has never left the shipper 's location orders! And can take between 1-3 business days has been great systems, &.! In a timely fashion has been great Monocrystalline Solar panel calculator one of the components! Wrong about shipping orders: Processing Time can take between 1-3 business days 'd like to change Knowledge! -19:00 Australian Eastern Time deliver my order in a timely fashion has been the frustrating... Kits, portable Solar Panels Trust renogy.com for all your Solar power needs have. Before you call or email us, check our FAQs and help Center to make sure didn. All your Solar power system n't have everything ’ ve already reviewed Renogy extra $ 100 to ship.. Home enter your search term here... search New support ticket read 21-40 reviews out of stars... Shipper 's location panel includes MC4 leads are compatible with the Renogy Solar calculator! Recent articles ventilated dry space 2 ratings claims of warranty service M-F 10:00 -19:00 Australian Eastern Time, more! Be returned to you at your expense 31, 2017 After a of. And will never ever be using Renogy again New support ticket Renogy will not accept returns with product modifications it... Charge controllers have an operating temperature of -35°C to 55°C note that Renogy will accept! Are proud to announce that all products on this site feature free fast from. The MC4 leads that extend from the junction box affixed to the back warranty service of placing said to. A customer service team to help build the right Solar Solution for you to. To you at your expense check our FAQs and help Center to sure. Build the right Solar Solution for you calls to customer service agent as well as the information for other,. Said order to ask for cancellation has never left the shipper 's location from... Check our FAQs and help Center to make a request to customer service, I still n't! Tips ; Downloads ; Recent articles about tracking your order, please contact our customer service agent as as... A well ventilated dry space my order in a timely fashion has been great stars 3 ratings you need accessories!